This website is operated by Movinga GmbH, Perleberger Str. 42, 10559 Berlin (as the data controller withinthe meaning of data protection law). Movinga GmbH (hereinafter"Movinga") takes the protection of personal data very seriously. We set out below which data we collect, process and use, as well as for which purposes, and inform you about your rights.
Your data is always collected, processed and used under consideration of the relevant German and European data protection provisions. If we use your personal data for a particular purpose which requires your consent according to the statutory provisions, we will always obtain your express consent pursuant to Art. 6 paragraph 1(a) GDPR before processing commences. Please note that some of our services require the processing of personal data.
In determining retention periods, we are guided by the purposes for which the collection of your personal data is necessary as well a sby our contractual rights and duties, the statutory retention periods, the statutory provisions on limitation periods, our legitimate interests after consideration of your interests as the data subject, and recommendations of the responsible data protection authorities.
Should you have questions or concerns regarding data protection, please contact our company data protection officer Ms Tanja Voigt (attorney) by email to Datenschutz@movinga.com or by post to Movinga GmbH, Perlebergerstr. 42, 10559 Berlin, providing sufficient details to allow individualisation of your person (e.g. name, email address) as well as a copy of your personal ID card (frontand back). Our data protection officer is commissioned in an independent manner to monitor the internal application of data protection provisions, also in collaboration with the supervisory authorities. You will receive a response within one month of receipt of your enquiry. This deadline can be extended to two months if your enquiry requires intensive investigation or if we receive numerous enquiries.
1. Type, scope and purpose of the collection, processing and use of personal data
You can visit our website and inform yourself without having to provide personal information. No personal data that could lead to your identification is collected during your visit to our website – inprinciple, you remain anonymous. The data that is transferred from your internet browser or end device when you load a new page – such as the date, the length of your visit, your truncated IP address or the name of your internet service provider – is used by us without any personal reference.
We collect personal data that you willingly provide when visiting our website, for example when you book/order our services, register a user account or subscribe to our newsletter. Which personal data we collect and process is described below:
Processing of personal data in the use of services on the website/ pre-contractual relationship
The services available on our website include our relocation services. In using this service, we ask you to provide the addresses to and from which you are relocating and the date of the move. We also ask for your first and family names, your telephone number and your email address. We use the data provided by you in the context of the initiation of a contract and/or the drawing up of an offer. We send an offer for your enquiry to the email address provided by you. It is also possible that we contact you by telephone or by email to discuss the offer further. If you decide to take up the offer, we will use the data provided on the type and content of the relocation for the processing of your booking/order.
If you decide not to take up the offer, your personal data will be retained for a maximum of six months and then deleted. We retain your data for longer than this only if you have expressly consented. The basis for the use of your data is the fulfilment of pre-contractual measures in accordance with Art. 6 paragraph 1(b) GDPR.
Processing of personal data in the case of booking/ordering relocation services
When you book/orderrelocation services from us, we require your first and family names, the addresses to and from which you are relocating, your email address, your telephone number and your bank details/credit card data, as well as any previous bookings. If you already have a registered user account for our website, we can use the data that already exists for that account. Otherwise we will ask you to provide the data when booking/ordering.
We require this data in order to provide the service for which you have made a booking/placed an order, as well as to contact you in accordance with Art. 6 paragraph 1(b) GDPR. We send confirmation of your booking/order to the email address provided by you. We also require information on the method of payment. Your bank details or credit card information will not be saved by us once the transaction has been completed. After successful payment, we retain your personal data for the purposes of fulfilling our statutory obligations, e.g. accounting duties and those duties that we have towards you as the customer.
If you have decided to accept our offer and have relocated with us, we save your personal data after completion only in accordance with trade and tax provisions, unless youhave provided your express consent for retention of the data beyond completionof the relocation services. In addition, we process your personal data in order to be able to meet our obligations in the event of a complaint. We base our retention periods on the statutory limitation periods. Thereafter, we delete your personal data.
For the retention periods of your data, we are guided by the tax and commercial-law provisions. After expiry of these retention periods, we delete your data.
Processing of personal data in the case of registering a user account
When you register for a user account on our website, your personal data is saved to enable the faster and easier booking/ordering of our services in the future. In doing so, you are given access to further services, including the option of leaving feedback.
When registering a user account on our website, we will ask you for your first and family names, your address, email address, telephone number and date of birth. Once you are registered on our website, we will also save your booking history. By providing this personal data, you facilitate the booking/ordering process for ourservices. Your personal data is saved on the basis of our legitimate andjustified interests in accordance with Art. 6 paragraph 1(f) GDPR to facilitate your future bookings or orders for our services. We have considered the balance of interests and have limited the amount of information about you which we process to that which we consider essential.
Your personal data will be saved for as long as you have an active user account with us. We will delete user accounts that are no longer used together with the data associated with these.Registering a user account in subscribing to the content of our newsletterIf you are interested in our company, you can register to receive our newsletter with information about Movinga and offers from our cooperation partners. We require your email address for this. Once you provide this, we will request your consent for the processing of your data as part of the registration process and refer to this data privacy notice. The basis for the processing of your data is Art. 6 paragraph 1(a) GDPR.
If you have booked/ordered our services, we may send you information about Movinga and offers from our cooperation partners by email.We may make use of third parties, who send out the newsletter on our behalf. In selecting this service provider, we ensure that it is certified under the EU Privacy Shield, if it located outside the EU. This way, we make sure that your data is always protected by an appropriate data protection standard.
You can revoke your consent at any time by unsubscribing to further newsletter mailings. When you unsubscribe, we will delete any data used for the mailing of the newsletter.
The easiest way to unsubscribe is to follow the instructions at the bottom of the received newsletter or to send a message by email to the above-mentioned contact address revoking your consent. We will delete your email address once you unsubscribe.
Organisation of competitions and prize drawsMovinga can organise competitions and prize draws. The data of the participants in a competition or prize draw is processed by us with the aim of guaranteeing the proper procedure of the competition/draw and, in particular, to be able to contact the winners and quickly and efficiently provide you with your prize in the event of a win.
The legal basis for the processing of your personal data is the fulfilment of a contract concluded with you pursuant to Art. 6 paragraph 1(b) GDPR, in this case a contract for the purposes of participating in a competition or prize draw.
The processed data are as follows: Personal identification data (family name, first name, email address and the postal address in the event of a win). Electronic identification data are IP address, cookies and the index of connections.
Application dataFor an application as an employee at Movinga, we ask for your contact data as well as information on your training and professional experience. If you are not employed by Movinga following the application process, we will retain your data for a further six months. This way, we make sure that we can answer any questions that may arise concerning your application process.
After six months, we delete your personal data completely. In individual cases, we ask for consent to store your data for a further six months in order to be able to offer you any positions which become free in the future.The legal basis for the processing of your data is Art. 6 paragraph 1 sentence 1(b) GDPR.
3. Our use of services by third parties
In the context of our activities, there may be occasion on which we share your personal data. Of course, this is done in such a way that the optimal protection of your personal data is guaranteed.Collection for analysis and statisticsData is collected and saved on our website with the help of the following services by third-party providers: Google Analytics, Hotjar, New Relic, Optimizely and MailChimp. In using our website, user profiles with user names will be created in the respective analysis service. The user profiles are used for analysis of user behaviour as well as for the evaluation and improvement of our service offerings according to the needs of our users. Cookies may be used for this purpose. The user profile will not be associated with personal data concerning the person behind the user name, unless the data subject provides their express permission for this. You can contact us at anytime and object to further collection and saving of data for the analysis of your use of the website by sending an email to email@example.com. You can also prevent the collection of data concerning your use of the website by adjusting your browser settings.
Hotjar Web Analytics
Braze is used for customer communication via email, SMS and push notifications (mobile apps and websites). We use Braze for the modulation, content design and transfer of communications. To this end, personal data such as the name and email address are also processed in order to personalise communication. Data is transferred to Braze via direct interfaces with our products (SDKs and APIs) and not via cookies. More information on Braze can befound here.
Payment service providers
If you decide on one of the payment options with our payment service providers, you will be asked during the ordering process to consent to the transfer to the payment service provider of the data necessary for the payment process and an identity and credit-worthiness check. If you provide your consent, your data (first and family names, street, house number, postcode, city, dateof birth, telephone number and the account details provided) as well as the data connected with your order will be passed on to the payment service provider. This is also undertaken in accordance with Art. 6 paragraph 1(b)GDPR.For the purposes of their own identity and credit-worthiness check, the payment service provider or a partner company commissioned by it transfers data to credit agencies and receives from these information including, where relevant, credit-rating information on the basis of a mathematical-statistical process which incorporates your address details, for example. The legal basisfor this is Art. 6 paragraph 1(f) GDPR.
Social Media Plugins
We integrate plugins from the social networks Facebook,Instagram and Pinterest into our website. When you click on the respectiveplugin, a connection between your browser and the respective social mediaserver can be established, through which the social media provider receivesyour IP address. If you are logged in to your social media account at the sametime, your visit to the website can be associated with your account. Transfer of your data to other thirdpartiesFor the purposes of implementing our contractual conditions in accordance with Art 6 paragraph 1(f) GDPR, we can also pass your data on to third parties, to collection service providers, for example. This legal basis also applies if we pass your data on to the authorities, e.g. customs or public prosecutor's office, for the purposes of crime prevention. It may happen that we are obligated to pass on your data in order to fulfil statutory obligations, e.g. on request by certain authorities. If the authorities request informationon your data in the course of their legal duties, this occurs in accordance with Art. 6 paragraph 1(c) GDPR.
Transfer of data abroad
To meet the requirements of certain processing, certain data will be transferred to outside the European Economic Area. We transfer your personal data and/or provide access to this by subcontractors, service providers or third parties who are located in non-member states of the European Economic Area only when:- The registered office is in a state that guarantees an adequate level of protection based on a ruling on adequacy by the European Commission.- Suitable guarantees are implemented in accordance with the GDPR, such as:
· the signing of the standard contract clause adopted by the European Commission for the transfer of personal data to processors in third countries (2010/87/UE).
· recourse to regulations from mandatory provisions for approved companies, or
· the application of an approved Code of Conduct. Every transfer of personal data to a country outside the European Economic Area is ended immediately if the ruling on adequacy or every other comparable guarantee concerning this transfer is declared invalid or is no longer sufficient for the conditions.
4. Your rights
You have the right to receive information, on request and free of charge, on the personal data we have saved about you or on your data which is saved pseudonymously.
In addition, the right in the legally foreseen cases to correct incorrect or incomplete data as well as to block or delete data. Moreover, you have the right at any time to object to the further use of your personal data with future effect. We point out that your right to have data deleted may be limited due to statutory retention duties which we are obliged to fulfil or due to the fulfilment of legal obligations.
You also have the right to request that personal data provided to us by you and which we process on the basis of your consent is passed on to another data controller, provided this is possible. Otherwise, we transfer it to you (so-called data portability). You also have the right to lodge a complaint with a supervisory authority. You can contact us at the above-mentioned contact addresses for all data privacy matters.
The contact details for the Berlin officer for data protection and freedom of information are:
Tel: +49 (0)30 138890
5. Application of this policy